TCF Survey

Ablestoke adopt the TCF principle and ensure it is embedded into the culture of the organisation and at the heart of everything they do.

In order to add value Ablestoke will:

  • provide you with clear information about the products and services we offer, including fees and charges
  • ascertain your individual needs, preferences and circumstances before making recommendations
  • only recommend products and services that we consider suitable for you and that you can afford – and always the most suitable from the available options
  • encourage you to ask if there’s something you don’t understand
  • give you access to a formal complaints procedure should you become unhappy with our service
  • protect your interests at each stage of the relationship
  • Meet your needs as best we can by offering an efficient and professional service
  • provide constant reviews of the way we do business in order to identify areas for improvement”

Our promise to you is that we will always treat you fairly.
You can expect in all our dealings with with our clients that we will:

  • Look at where our clients are and where they want to be
  • Establish their priorities and create a plan of action
  • Give them the tools to make better choices
  • Keep their finances on track

Are we keeping our promise? Please take a few moments to let us know how we’re doing. Please rate each of the following against a scale where:
5= Strongly Agree, 4= Agree, 3= Partially Agree, 2= Disagree, 1= Strongly Disagree

**Once you are happy that it’s complete, please don’t forget to click the submit button below it – to ensure your answers are not lost**

How did we treat you?

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Thank you!

for taking the time to complete this questionnaire.
**Once you are happy that it’s complete, please don’t forget to click the submit button above**